LiveTime Software announced its leading Service Management and Help Desk software will fully support SAML/SAML2 based Single Sign-On (SSO) in its upcoming 6.1 release.

Security-Assertion-Markup-Language (SAML) leverages existing investments in infrastructure deployed for Single Sign-On to validate user credentials, and streamlines access to LiveTime Service Manager and Help Desk.

When using SAML/SAML2 SSO, LiveTime simplifies the user experience, allowing access to resources without forcing service technicians to re-authenticate with each application.

LiveTime uses an IdP (Identity Provider) to manage login sessions, and provides the user information together with the SPs (Service Providers) that manage resource access. This information allows LiveTime, to grant access to resources while bypassing the normal login cycle.

New configuration options within LiveTime allow clients to manage connections to SSO provider implementations from Open Source solutions including Shibboleth, JOSSO and Open SSO. Leading commercial solutions from Oracle Identity Manager, CA SiteMinder, and Novell SecureLogin, are supported as well. LiveTime handles HTTP Session headers from the respective SPs, seamlessly passing users through to the application.

Available On Demand (SaaS) or On Premise (software, hardware, or virtual appliance), LiveTime is based on open standards and lowers service delivery costs while improving customer satisfaction. Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, and Wellpoint to implement LiveTime within a matter of weeks!

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises such as Verizon, NEC and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.

For more information visit www.livetime.com